Back to Top

Terms and conditions of use

Welcome to Qenacta.com. Qenacta Co., Ltd. provide website features and other products and services to you when you visit or shop at Qenacta.com, use Qenacta products or services. Qenacta provides our services subject to the following conditions.

GENERAL TERMS
By doing business with Qenacta, you agree to be bound by its Terms of Use, Legal Notices, Privacy Policy and all other policies that appear on the our website. Qenacta Co., Ltd. reserves the right to make changes to the web site and its Terms of Use and Legal Notices at any time. Each time you use the Qenacta.com, you should visit and review the then current Terms of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Qenacta.com, its content or Terms of Use and Legal Notices, the User agrees that his sole and exclusive remedy is to discontinue using the services on Qenacta.com. you agree to be perfectly aware that your agreement concerning the contents of these Terms of Use, Legal Notices and Privacy Policy does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the Qenacta.com.
PRIVACY
Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
ORDERS
  • Prices
    Prices on Qenacta.com are indicated in USD, EURO or other currencies and do not include delivery fees and VAT. But invoice prices include price of the products, handling/packaging fees, storage, and delivery costs.
  • Product Description
    Qenacta presents on its Qenacta.com products for sale. Products are described with necessary details your shall be aware of before filling-in an order form. There is no restriction on the number of items that you may order, in the extent of the available stock displayed on Qenacta.com. Indication on the availability of the product s confirmed at the time of ordering. Photographs, and/or graphics depicting a product are only displayed as additional information and Qenacta Co., Ltd. shall not be liable for them. In the case when a supplier modifies a product, Qenacta Co., Ltd. shall not be liable for the accuracy of its graphic representation and this shall not by any means affect the validity of the order.
  • Cancellations
    You may not cancel an order or pre-order.
PAYMENT
You shall usually complete full payment of his order, at the time of his order. In no way shall any kind of payment completed to Qenacta Co., Ltd be considered as a partial or advance payment. Payment is completed to Qenacta Co., Ltd when you validate your order. All orders may be paid with Euro, USD, other currencies we mentioned on our site. You may complete your payment by means of: online credit card payment / Paypal (we demande payment fee in addition to product prices (about 4%)), International money transfer, European money transfer, or French money transfer. You certify the company Qenacta Co., Ltd that you are cleared to use the chosen means of payment at the time of completing your order. Qenacta Co., Ltd reserves the right to suspend or cancel any order and / or shipment in the case of non payment of any amount due by you, or in the case of payment failure, whatever the current status of xecution of the order. Qenacta Co., Ltd reserves the right to ask for a copy of official identification documents from the Buyer, for any payment by credit card As a counter measure to internet fraud and to better protect the Buyer from such fraud, Qenacta Co., Ltd may share some information with other parties for verification purposes.
SHIPMENT and DELIVERY
The products are delivered to the address indicated in the order form by you, who undertakes to take delivery of the products ordered. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to Qenacta Co., Ltd within 7 business days following the delivery, by email. You shall chose a shipment method through the Qenacta.com. Available shipment method are: economic SAL, Airmail, and EMS (the fastest, and safest). Shipment costs are calculated automatically at the time of order. A notification email is sent to you when his order is shipped.
Please review this page for know average time of shipment from Qenacta Co., Ltd to you. But any shipment taking more time than indicated as above, does not give right to any kind of compensation, suspension, or cancellation of the order by you.
RETURN
In the case of receiving a product that differs with the order, you must file your claim within 7 business days of receiving the shipment. Qenacta Co., Ltd. will propose our solution within 3 business days after your claim. When you return the item, the products, which must be returned with a copy of the invoice, will be exchanged or reimbursed by Qenacta Co., Ltd. The products must not have suffered any damage: they must be returned by Registered Mail in perfect condition and in their original packaging. All returns must be reported in advance by email or contact form. Only products returned in their original packaging, intact and in same condition when we ship for resale will be accepted. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged. Use of the Right of Retraction will induce a fee of 10% of the item price. In the event of exercising his Right of Retraction, you may choose between a refund, or changing to another product. In the event of exercising the Right of Retraction, Qenacta Co., Ltd. will reimburse the Buyer in 15 business days. However, due to the technical caracteristics of some products and the necessity of testing them, this period may be extended to 30 business days. In that case, you shall be reimbursed according to the original chosen means of payment.
FORCE MAJEURE
The Qenacta Co., Ltd. shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of Qenacta Co., LTd., such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which the company Qenacta Co., Ltd. depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.
GOVERNING LAW
In case of dispute, you shall come to an amicable settlement with Qenacta Co., Ltd.