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Order
  • How to order on your website?
    Our site is only for the internatinal partner stores. So we don't sell for customers.
    If you would like to order from us. Please contact us with your email address for use log in .
    We'll confirm your store and reply you with an account and a temporary password.
    More detail>> 
  • What kind of shipping is available?
    We offer a large range of Shipping options when you validate your order:
    EMS Speed Post/Expedited, Registered Airmail/Standard, Registered SAL/Economy.
    All details about the various methods are available here: About Shipping.
  • How long does it take to receive my order?
    We ship your parcel within 3 business days following your payment
    The shipping duration is depending on your country and the shipping method you chose.
    All details about the various methods are available here: About Shipping.
  • Is there a country you can't send?
    We confirm if we can ship to your country when we register your account.
    So we can ship if you have an account of this website.
    Please note : there is possibility it will change because of the change in the statement unexpected.
  • Do I have to pay Customs/Taxes when I receive my order?
    Any Customs/Taxes are not included in our price.
    So you may be required to settle Custom fees / taxes when your parcel arrives depending on your country.
    This is not systematic, but it happens and it is the law. However we can investigate Customs/Taxes in your country as possible.
    If you would like to know prices of Customs/Taxes, please contact us
Our products
  • Where do you get pre-owned products from?
    We buy pre-owned prodcuts from japanese partner store or japanese customers.
    We get hold only authentic products for our website.
    Please be assured that we never sell fake products.
  • How to know conditions of pre-pre-owned products?
    We describe products conition on a page of products.
    For more detail, please refer this page.
  • What is unopened products?
    In Japan, a lot of collecor keep hold items remain box unopened.
    So the box is unopened and condition is good, we don't put them in pre-owned products. 

  • Why do prices vary from time to time?
    Prices in Euro or USD displayed on our website may vary from time to time, depending on the daily currency exchange rate Euro/Yen or USD/Yen.
    Exchange rates are updated regularly.
Returns & Replacements
  • Can I return my item and receive a refund?
    We accept return only pre-owned products.
    If you would like to return, Please contact us within 1 week after you receive products.
  • Can you replace products?
    We can't replace products because we don't have same products.
Payment, Pricing & Promotions
  • How can I pay my order?
    We offer only 2 payment method (PayPal or Bank Transfer (to Japanese or French bank)).
    But if you pay via PayPal, the payment fee (4%) is added on the prices.